{"id":6774,"date":"2025-02-26T12:27:30","date_gmt":"2025-02-26T11:27:30","guid":{"rendered":"https:\/\/techlane.sviluppo.host\/risorse-techlane\/itil-4-linterconnessione-tra-lit-e-gli-altri-team-per-la-co-creazione-di-valore-aggiunto\/"},"modified":"2025-05-07T16:55:50","modified_gmt":"2025-05-07T14:55:50","slug":"itil-4-the-interconnection-between-it-and-other-teams-for-the-co-creation-of-added-value","status":"publish","type":"risorse-techlane","link":"https:\/\/techlane.sviluppo.host\/en\/blog\/itil-4-the-interconnection-between-it-and-other-teams-for-the-co-creation-of-added-value\/","title":{"rendered":"ITIL 4: the interconnection between IT and other teams for the co-creation of added value"},"content":{"rendered":"
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How many times have you said to yourself:<\/p>\n

“Oh no, I have to write to IT to configure the software and I don’t have time to waste right now!”<\/p>\n

or “I prefer not to even consult the IT department: I would spend 2 hours getting my head filled with technicalities, various tediousness about how important information security is and how complex it is to set up what I want, to justify their lack of action.”<\/p>\n

We don’t get offended. That is the historical reputation that we partially still carry with us.
The reputation of those who unnecessarily hinder the business, of those who are uncooperative and always grumpy, of those who are unresponsive and speak an indecipherable language, of those who are detached from processes and live in their own world, where pragmatism does not exist.<\/p>\n

A bit like in that hilarious scene from IT Crowd, where the brilliant Moss shows all his ineptitude in dealing with a fire, exclaiming: “I’ll just put this over here with the rest of the fire”.<\/p>\n<\/div>\n

\"\"<\/p>\n

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From the British sitcom IT Crowd, Season 1, Episode 2<\/i><\/p>\n<\/div>\n

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But, happily, things are much different now.<\/strong><\/p>\n<\/div>\n

1. What is ITIL and what does ITIL 4 represent?<\/div>\n
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Developed in the 1980s as an official publication of the UK government agencies, ITIL is the globally recognized standard for IT Service Management:<\/p>\n<\/div>\n

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set of best practices to guide IT service teams in maximizing the value of IT, ensuring alignment with overall business strategy.<\/b><\/p>\n<\/p>\n<\/div>\n

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ITIL 4<\/strong> – released in 2019 – is its latest update. It represents a paradigm shift for IT teams and better reflects the reality of modern businesses. The guiding principles of ITIL 4 promote collaboration, simplicity and feedback, and guide IT teams towards a<\/span> holistic business framework, oriented towards the creation of added value.<\/b><\/p>\n<\/div>\n

2. The key principles and methodologies of ITIL 4<\/div>\n
2.1 The 7 guiding principles (see Figure 1)<\/div>\n